Posted at 12:20 p.m., Tuesday, March 11, 2003
State will re-word airport signs
By Zenaida Serrano Espanol
Advertiser Staff Writer
Rod Haraga, Department of Transportation director, said the department received numerous complaints from people who were confused after the airport's "departures" and "arrivals" signs were replaced last year to read "ticketing" and "baggage claim."
The department's Airports Division replaced the signs leading in to the airport to comply with similar changes made at other airports nationwide, Haraga said.
Davis Yogi, the division's administrator, said the American Association of Airport Executives came up with guidelines for airport signs and graphics, and the original changes were one of the nationwide standards suggested in those guidelines.
"We're an international airport, and with the number of travelers we have here, we have to communicate to them now in two ways," Yogi said.
Officials want to accommodate travelers who are used to the former signs and those who are comfortable with the new ones, he said.
Haraga said they plan to return the words "departures" and "arrivals" to the signs, which will still read "ticketing" and "baggage claim." Officials plan to change about 20 signs throughout the airportby the end of the year.
Although Haraga doesn't know how much the project will cost, he said officials "are looking at the most cost-effective way to change the signs," whether it's with "stick-ons or labels" or some other alternative.
"It's a matter of listening to our customers," Haraga said.