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The Honolulu Advertiser

Posted on: Tuesday, March 15, 2005

Amazon hits snag with Yellow Pages

By Jefferson Graham
USA Today

Amazon.com is previewing a new online Yellow Pages that shows you pictures of many of the 20 million businesses listed in the directory.

Amazon.com's Yellow Pages' listing for the Rockefeller Center Ice Rink shows a photo of a bus. Amazon says the listing is in test mode.

Gannett News Service

The pictures, however, don't always match up with the listings.

Although institutions such as San Francisco's Caffe Trieste, New York's Zabar's deli and Portland, Oregon's Niketown are pictured correctly, many recently were not:

• The New York Marriott Marquis hotel in Times Square is shown as Crowne Plaza. The Rockefeller Center Ice Skating Rink is a bus driving down the street. Nathan's Famous on Sixth Avenue is a subway station.

• In Los Angeles, Canter's Deli pops up as a furniture shop, and Clifton's Cafeteria as a pants store. The Sam Ash music store on Sunset Boulevard is shown as a motel parking lot.

• An Atlanta Borders bookstore is pictured as a water fountain. In Seattle — Amazon's hometown — local favorite the Elephant Car Wash is displayed as a tire shop blocks away.

Udi Manber, CEO of Amazon's search unit A9, says the Yellow Pages product is in test mode.

"We're doing the best we can to match everything correctly."

With A9, which launched late last year, Amazon is trying to take on Google and Yahoo. Its Yellow Pages are accessible through both A9 and a search tab on Amazon's home page.

Manber says a business owner can report an inaccurate picture through a "Feedback" tab at the bottom of the main A9 page.

Privacy groups are debating the picture feature. Among pictures of restaurants, delis and retail shops are domestic abuse shelters, abortion clinics and adult-video stores — and maps on how to find them.

"I'm stunned they did this," says Pam Dixon, executive director of the World Privacy Forum. Dixon was an early critic of Google's Gmail service, which was introduced last year, because it inserts ads next to e-mail messages based on the content of the messages.

Dixon says concerns about intrusions into e-mail pale in comparison "to having a person hiding from an abusive situation in a location that's outed with a photograph on the Internet."

Amazon is working to eliminate such photos.

"We take privacy very seriously," Manber says.