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The Honolulu Advertiser
Posted on: Monday, December 25, 2006

Everyone's entitled to a title these days

By Amy Joyce
Washington Post

AN EXECUTIVE BY ANY OTHER NAME ... ?

At Southwest Airlines: director of culture.

At Banana Republic: customer experience manager (until about six months ago, this person was called the operations manager).

At Motley Fool: Several gurus and shamans of various things. The receptionist calls herself the receptionist to the stars, and the executive assistant is the executive aide-de-camp.

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Chief something or other. Senior blah blah blah. Director for the whatever region. Vice president of lots of stuff.

It used to be much more common that titles meant the same thing across industries. You knew where a vice president stood. Or a director. But now we've got titles for everything, and some things that don't really exist. Just spend a few more years on the job and watch that title grow.

The dot-com boom was the start of major title creativity for many workplaces. No longer were there human resource directors. Instead: chief people officers. Steve Jobs called himself chief know-it-all. And workers at Wal-Mart and other stores were no longer employees, but rather associates.

Lee Burbage does not consider titles when looking at resumes. (He doesn't care what he's called unless he needs someone to call him back — and then he is the vice president of human resources for Motley Fool.) It's the job description that matters, he said. If he receives a resume from someone at AOL and needs to figure out what a title actually means, he will seek out a former AOL employee.

"The only thing a title can tell me is a sense of progression," he said.

During the dot-com boom, Motley Fool encouraged people to make up their own titles; in general, people now aren't titled at the investment advisory company. When someone gets a promotion, the company announces the new duties, no title included. "The only time it comes into play is: If you're trying to write a resume, you get a good sense of what level you are," he said. (If you e-mail Burbage, you may get a response that says "human resources/reality star.")

Why all the title confusion? A decade ago, there was a set group of titles, said Nels Olson, an executive recruiter with Korn/Ferry International (official title: senior client partner and sector leader, external affairs practice). But "in an economy where the job market's tight and we're seeing war for talent everywhere increasing, companies are doing everything they can to retain the best and brightest," he said. "One way to do that is giving them a more senior title."

According to a recent Korn/Ferry survey, 42 percent of 279 executives said they have seen a rise in the practice of companies awarding inflated titles to retain top talent. Nearly half of recently promoted executives said their responsibilities remained roughly the same despite their new titles.

Which could be moot if they're job-hunting. Job titles matter "very little," said Brad Patrick, senior vice president of human resources at Sara Lee Food & Beverage. "We really underscore the importance of writing a clear, concise resume," he said. "The titles? We look beyond those."

In fact, he's looking for people whose work went way beyond their job titles. So perhaps it's the substance that counts after all.

Before Burbage came to Motley Fool he worked for Bank of America which, like most banks, had thousands of vice presidents, he said. "I would think, 'If only I work harder, I can get from assistant vice president to vice president.' " But when he finally made it, he said, nothing really changed except his business card holder. Oh, and he got an extra week of vacation.

To some, a title means something. Sharon Bower has been with her company for almost 12 years. While her title was legal analyst, her office put a freeze on title promotions so it could rewrite and redefine the titles, she said.

Later, Bower was doing the work of a senior analyst but could not receive a title promotion. Her boss gave her a raise, so she was making close to what a senior analyst made and she was content with that.

But when she was working on a project with senior engineers, senior analysts and project leads from other areas of the company, it came up that she was "just" a legal analyst.

"I was kind of surprised to find myself in this situation. If you had asked me before, I would have said, 'They can call me whatever they want as long as they pay me!'

"But after several years of doing the work and not getting credit, it finally got to the point that the title was more important than the raise," she said. "It became embarrassing."

About a year ago — four years after she started lobbying for it — Bower got her new title. Did it change her life?

She laughed. "I really think it was a matter of just professional prestige."