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The Honolulu Advertiser
Posted on: Tuesday, May 30, 2006

Segway a hit with patrol forces

By Michael P. Regan
Associated Press

Transit Security Officer Marco Orduno patrols Los Angeles' Union Station on a Segway scooter. More than 100 law-enforcement departments worldwide have signed on as customers.

RIC FRANCIS | Associated Press

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Thieves used to break into as many as five cars a week in the parking garage at Los Angeles' Union Station. Then the Metropolitan Transportation Authority came up with a simple solution: They put a security officer on a Segway Human Transporter.

"The first day that one of the security officers was on the device was pretty much the last day there was a break-in," said Robin Blair, a transportation planning manager for the MTA, which owns about 19 Segways.

Although the electric, selfbalancing Segway scooter never quite caught on with commuters the way its backers had predicted five years ago, the gizmo has found a growing market among law-enforcement agencies, with more than 100 departments around the world now signed on as customers and many others testing the device.

The niche market, coupled with a burst of interest from Europeans struggling with gas prices much higher than in the U.S., have breathed new life into the Segway.

And Segway Inc. President and Chief Executive James Norrod, hoping to parlay the growth into a payday for the original investors in the scooter, has made grooming the company for an initial public offering in the next few years a top priority. Norrod said he was brought in as CEO last year for just that purpose by Segway's principal investors, Credit Suisse Group and the venture capital firm Kleiner Perkins Caufield & Byers, best known for its early investment in Google Inc.

"They thought it was the right time to bring me in to really lead this company through this crucial period and to a liquidity event," said Norrod, who began his career as a sales rep for IBM and went on to head the dial-up network company Telebit Corp. until it was purchased by Cisco Systems Inc. in 1996.

Gauging Segway's prospects in an IPO is difficult, since the company will not reveal its yearly revenue or whether it is profitable. Norrod will only say that "tens of thousands" of Segways have been sold worldwide, and that the company's revenue has been growing by at least 50 percent over each of the past few years.

He said high fuel prices have made many potential customers take another look at the Segway, especially in Europe, where gas can be twice as expensive as it is in the U.S.

"That (high price of gas) has been a driver, a real driver of our business over there," Norrod said.

International sales were only about 5 percent of Segway's business two years ago, but by the end of 2006 could account for as much as 40 percent much of it from law-enforcement customers and commuters struggling with high gas prices in Europe. The company also recently set up dealerships in Japan and China.

The company says the Human Transporter gets the equivalent of about 450 miles per gallon, based on the amount of gas it would take to create the electricity needed to run it.

For police and security users, many of whom bought the device with grants from the Homeland Security Department and other federal agencies, the fuel efficiency is only an added bonus.

In Los Angeles County, MTA's Blair said officers prize it because it allows them to stand a head taller than they would on foot, so they can see over crowds and cars and project a more prominent presence at events.

The scooters, which travel as fast as 12 1/2 mph, also allow an officer on patrol to cover a much greater distance than on foot, and go indoors, onto elevators and other places bigger vehicles can't. Blair said the added efficiency allows a force to cut down on the number of patrol officers on each shift and recoup the Segway's cost in as quickly as a month.

Despite the enthusiasm among law enforcement and robotics researchers, the interest in the Segway retailing for between about $4,000 and $5,700, depending on the model and accessories package is still a far cry from what its supporters had predicted when it was unveiled five years ago.

The company's critics believe Segway's continued silence regarding its finances is an indication it is still not profitable, especially given the reported $100 million spent developing it.