Posted at 11:17 a.m., Monday, October 16, 2006
Oceanic: Reboot before calling in cable problem
Advertiser Staff
Oceanic Time Warner Cable is fully operational but individuals are reporting problems with Internet and television reception despite the restoration of power. Norman Santos, Oceanic's vice president of operations, said people might try to reboot — unplug for 30 seconds — and try again before calling 625-2100 to report problems."In any kind of an outage like we suffered yesterday, there are going to be individuals customer who may not be getting the service but as far as we know across the state we are up, the majority is up," Santos said. Residents should wait until the digital display is on before trying to switch to channels, he warned. The company is monitoring its entire system and sees no big pockets where service is out, Santos said. "So now we're down to smaller street-type outages where one of our amplifiers may have burned due to a power surge so we're down to jungle fighting right now," he said.
