honoluluadvertiser.com

Sponsored by:

Comment, blog & share photos

Log in | Become a member
The Honolulu Advertiser

Posted at 9:49 a.m., Friday, December 7, 2007

Halekulani wins Leaders Club gold award for service

Advertiser Staff

Halekulani won the "2007 Leaders Club Gold Award" for exemplary customer service at the recent Leading Hotels of the World, Ltd., 2007 International Convention held in Monte Carlo, Monaco.

The Leaders Club is a guest loyalty and recognition program of the Leading Hotels of the World, Ltd. Winners of the 10th Annual Leader's Club Awards were selected from responses to post-stay questionnaires and letters received by the Leaders Club Services Department from members.

"It is apparent from the guest satisfaction surveys and letters of appreciation we have received from our Leaders Club members, that Halekulani has justly earned the coveted Gold Award," said Paul M. McManus, president & CEO of The Leading Hotels of the World, Ltd.

"As the winner of the 10th Annual 2007 Leaders Club Gold Award, Halekulani welcomes its guests with the true spirit of aloha. With its legendary tradition of decades of warm, gracious service the hotel can rightfully be considered 'The House Befitting Heaven,'" he said.

A long-standing member of The Leading Hotels of the World, Halekulani received the organization's Quality Award in 2005. As an authority for grading and inspecting hotels, The Leading Hotels of the World, Ltd. established the Commitment to Quality Awards as the benchmark for global luxury standards in the hospitality industry.

"We are extremely proud of this award," said Janis Clapoff, general manager of Halekulani. "Being recognized as the finest amongst a very distinguished group of hotels is a great honor."