Posted at 9:13 a.m., Wednesday, March 7, 2007
Hawaiian Telcom to fix Lifeline program billing error
Advertiser Staff
At least 100 low-income Hawaiian Telcom customers have received inaccurate bills that were higher than normal. The company blamed a "system error" for the problem, which resulted in a misapplication Lifeline phone bill credits. The company apologized for the inconvenience and said it is working to correct all affected accounts to ensure that the appropriate credits are applied.Hawaiian Telcom has about 6,450 total Lifeline customers who receive federal and or state credits for basic phone service. The amount of the billing error varied, but was likely less than $10 per account, Hawaiian Telcom said.
