Hawaiian opens ticket counters early to help out
By Greg Wiles
Advertiser Staff Writer
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Hawaiian Airlines was ready to open its ticket counters at Honolulu International Airport at 4 this morning to handle an anticipated crush of passengers in the wake of Aloha Airlines' shutdown.
The air carrier, while saying it doesn't know what to expect, said it will give its vacant seats to people holding Aloha tickets for travel tomorrow. The carrier is adding extra flights to help handle Aloha passengers and will be honoring Aloha tickets on a standby basis for travel through Thursday.
Hawaiian, once a fierce competitor of Aloha, said it has been working with the former foe to try and accommodate passengers when possible.
Hawaiian will allow people holding Aloha tickets to use the tickets on Hawaiian on a standby basis through Thursday.
Hawaiian said its staffers will work at four counters in the Interisland Terminal at Honolulu International Airport to handle standby travelers on a first-come, first-serve basis. Similar counters were to open before 5 a.m. at Neighbor Island airports.
Blaine Miyasato, vice president of customer service at Hawaiian, said he did not know how many standby seats would be available today and that seats being booked at the $49 fare were going rapidly.
Hawaiian has said it is adding 6,000 more seats daily while go! airline is boosting its schedule by 2,000 seats each day.
That's short of matching what Aloha offered and is certain to cause short-term disruptions in the interisland travel market until more capacity is added.
Aloha had scheduled 11,000 to 13,000 seats daily in the interisland market.
Miyasato said Hawaiian will also try to accommodate Aloha passengers that hold tickets to the Mainland on a standby basis during through Thursday.