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The Honolulu Advertiser
Posted on: Sunday, August 24, 2008

Obama scooped on text-message plan

By John Dunbar
Associated Press

Hawaii news photo - The Honolulu Advertiser

The text message promised to Barack Obama supporters announcing his pick for VP arrived two hours after the media broke the news.

HARAZ N. GHANBARI | Associated Press

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WASHINGTON — Sen. Barack Obama's pledge to supporters that they would be the "first to know" his running mate turned out to be a savvy but unworkable communications strategy.

The Democratic presidential candidate got scooped by the media on his own announcement, done in by dogged reporting, loose-lipped party insiders and the limits of technology.

But all was not lost. He amassed a huge database of cell phone numbers and e-mail addresses for the fall campaign.

Obama's plan to use text messaging to announce his choice was a first in politics. He had promised supporters that by providing cell phone numbers and e-mail addresses they would be "part of this important moment" — the revelation of his choice for vice president.

The text message announcing Biden as Obama's pick began filtering across the U.S. at 3:02 a.m. EDT Saturday (10:02 p.m. Hawai'i time), when most people were asleep. By then, it was old news, by today's standards. The media had reported the pick more than two hours earlier.

Michael Silberman, a partner at online communications firm EchoDitto, said the campaign gambled when they made such a high-stakes promise and found themselves in a precarious situation where they could risk a great deal of trust with supporters.

"For Obama supporters, this is like finding out from your neighbor instead of your sister that she's engaged — not how you want or expect the news to be delivered," Silberman said.

The campaign won't say how many people signed up to receive the text message, nor will the small Washington, D.C., company that handled the imposing chore.

"It's a big number," said Kevin Bertram, the 37-year-old founder and CEO of Distributive Networks.

The 16-employee firm, which built the text messaging system, has higher-paying clients. According to Federal Election Commission records, it has received about $130,000 from the Obama campaign, not including August.

The real test for the company was speed.

"It's a pretty big challenge, because we're under a strict time constraint to get all those messages out," Bertram said.

Simultaneous delivery of millions of text messages is impossible. The messages must be routed to the carriers, which themselves may have bottlenecks.

Bertram said it took about 15 minutes for the bulk of the messages to get through the system. Meanwhile, the campaign posted the veep choice on its Web site.

The Obama campaign has worked closely with Bertram's company, asking for added features in the text messaging campaign — like the ability to text supporters based on their ZIP code, a capability that allows for targeted voter-turnout campaigns.

Once the Obama campaign composed and sent the message, it was largely an automated process. The instant the campaign pushed the button, the message text flashed on Bertram's laptop.