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The Honolulu Advertiser
Posted on: Sunday, May 3, 2009

Will Kindle set world on fire?

By Scott Canon
Kansas City Star

Hawaii news photo - The Honolulu Advertiser

Amazon says it intends to have "every book" available on Kindle.

ELIZABETH HOUSE | The Honolulu Advertiser

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KANSAS CITY, Mo. — Publish a book on paper, says a sheepish Beth Collins, and "I'm hesitant to read it."

But send it to her feather-light Kindle 2, Amazon's whiz-bang electronic reading machine, and she's eager to get lost in its pages — virtual though they may be.

"The Kindle is more portable. It's more readable," said Collins, 56, a high school administrator.

If enough people buy Kindles or Sony's rival device or a yet-to-debut electronic newspaper from Plastic Logic, the world of publishing could change forever — from how the written word is sold to how easy it would be to have your novel published. It even would alter the meaning of publishing.

But the "ifs" are huge. Even in the Digital Age, building a great gadget doesn't guarantee consumers will come.

Will people, for instance, fork out for Blu-ray video systems or instead decide that their standard DVDs are sharp enough? Could next year's Chevrolet Volt plug-in hybrid car wallop Big Oil, or will it collect dust at dealerships if gas prices stay low? Will the Google-based Android phone finally connect the search engine to your pocket, or has Apple's iPhone already cemented its place as the hippest of hip candy?

Designers and market analysts say a device can't have too few features or too many. It must perform tasks that no device has ever done, or at least do them so elegantly as to seem new. Its value must be obvious at a glance.

Finally, the device needs to capture that most enigmatic of qualities — it's gotta be cool.

Even then disappointment could come from failing to make the right partnerships, pitch the innovation the right way or become favored by "early adopters," such as Collins, who set trends for the rest of us.

In today's economic climate, the gadget also must weather a wintry marketplace.

Theorist Everett Rogers studied such things as preventing scurvy in the British navy or persuading Peruvian villagers to boil drinking water.

Good ideas, he concluded, don't always catch on.

His 1962 book, "Diffusion of Innovations," listed factors that determine what technology takes hold. Subsequent revisions applied his thinking to controlling the spread of AIDS and the success of the Palm Pilot electronic organizer. Rogers returned to the same five factors:

Does the new thing have some relative advantage? For Collins, the ability to cram thousands of books into a device that's more compact than a single paperback makes the Kindle a winner.

Is it compatible with past experience? Certainly the Kindle is easy to read. The letters look identical to those on a printed page.

Yet even with a fast-growing 260,000 titles, Amazon's Kindle library still leaves out more than it includes. The company says it is shooting "to have every book, ever published, in any language, in print or out of print, all available in less than 60 seconds."

Is it too complex? Here, things get relative. It's pretty simple to download books to the Kindle over a wireless connection and read them, but is it as simple as pulling a book from a shelf and turning the pages?

Rogers argued that trialability — whether a new user can test it — is critical. In that respect, online-only Amazon has a problem. As good as the device might be, a consumer first has to gamble the $359 purchase.

Finally, it must be easy for people to observe the device's new advantage. Because it was hard for illiterate Peruvian villagers without a grasp of germ theory to see better health from boiled water, they didn't bother with it.

Amazon's Kindle bookstore offers most books for a flat $9.99.

So far, the bookseller has piled up raves for the Kindle from the likes of the trendsetting contraption critic for The Wall Street Journal and the persnickety gadget geeks at the Gizmodo and Engadget Web sites.

Yet there are doubters, like Joshua Benton of the Nieman Journalism Lab.

"I'm a nerdy guy. And I'm a writer. I work at Harvard, which is filled with nerdy people who are writers," Benton recently wrote on his blog. "I am the exact target audience for the Kindle — precisely the mix of book reader and tech lover who should want one. And yet, 15 months after the Kindle, I have not seen one single Kindle in the flesh. Not one."

Amazon is coy about sales.

"We are very pleased with how Kindle's been received and the great demand, but as a matter of company policy, we do not disclose unit sales," spokeswoman Cinthia Portugal wrote in an e-mail.