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The Honolulu Advertiser
Posted on: Tuesday, October 6, 2009

Hawaiian Airlines nation's most punctual carrier in August

Advertiser Staff

Hawaiian Airlines had the nation's best on-time record and fewest consumer complaints in August.

The U.S. Transportation Department said Hawaiian’s on-time performance of 94.7 percent was 15 percentage points above the industry’s average of 79.7 percent.
Additionally, Hawaiian earned the top ranking in the category of consumer complaints, with the DOT recording a perfect score of zero complaints received in August.
For baggage handling, Hawaiian finished second with an average of 2.11 mishandled baggage reports for every 1,000 passengers served.
Hawaiian also ranked third among all carriers for fewest cancelled flights at 0.3 percent, representing 18 cancellations out of 6,602 total flights in August.
The DOT report covers 19 airlines, including nine carriers providing service to Hawaii, and is available online at http://airconsumer.ost.dot.gov/reports/atcr09.htm.