Q. I'm a new manager who has never been good with confrontation. I've never really had to give formal feedback of any kind to an employee or co-worker. What can I do to give constructive criticism?

A. Giving constructive criticism is part of any job where you manage individuals. It's sometimes uncomfortable but in the end it will help you and your co-workers. Here are a few ideas to keep in mind when giving constructive criticism.

1. Get all the facts: There might be something going on that is affecting the person's performance.

2. Prompt and private: Address the situation promptly and privately. This can ensure that resentment does not grow into something bigger.

3. Empathize, then comment: Reveal your own similar mistakes and tell them what you want to achieve.

4. Check your intentions: Remember to not make it personal. Your intention should always be to resolve a problem and improve work quality.

5. End on a friendly note: Make sure to end on a friendly note and agree on how to move forward.