honoluluadvertiser.com

Sponsored by:

Comment, blog & share photos

Log in | Become a member
The Honolulu Advertiser
Posted on: Tuesday, October 17, 2006

Big Island hotels keep doors open for visitors

By Lynda Arakawa
Advertiser Staff Writer

Mauna Kea Beach Hotel reported three lanais collapsed as a result of the earthquakes Sunday, but the hotel remains open.

Mauna Kea Beach Hotel

spacer spacer

Three lanais at the Mauna Kea Beach Hotel collapsed as a result of Sunday's earthquake and the top floor was closed while the hotel assessed the damage.

But most of the hotel remained open, and the county health inspector visited and approved the hotel for occupancy, said spokeswoman Catherine Tarleton.

In the aftermath of Sunday's earthquake that made news around the country, the Mauna Kea Beach Hotel and others in the industry were emphasizing there were no injuries and that they were open for business.

"What we're all trying to do is get that message out that we're open, we're OK ...," Tarleton said.

Tarleton said Mauna Kea Beach Hotel officials are assessing the structural damage. The hotel closed the eighth floor and part of the Beachfront wing where three lanais — one each from the second, third and fourth floors — fell, she said. The interior of the rooms were not damaged, she added.

The Hapuna Beach Prince Hotel sustained some water damage from fire sprinklers that activated and pipe breaks, said Tarleton, who also speaks on behalf of the hotel. County officials have approved the building for occupancy, she said.

Both hotels, which are replacing TVs and lamps that had fallen during the earthquake, were able to move guests to other rooms, she said.

Tarleton said the hotel has received many calls from people who were planning trips to the Big Island. She couldn't immediately say whether there were cancellations.

The Mauna Lani Resort released a statement that it is continuing to accept guests as usual.

"There is no real visible structural damage, but because the safety of our guests is our number one concern, we are currently not occupying the hotel's top three floors until further assessment this afternoon" said Mauna Lani general manager Kurt Matsumoto. "We should know by later today or early tomorrow, regarding the status of opening up the rest of the hotel to customers.

The Four Seasons Resort Hualalai reported no damage affecting operations.

Tourism officials are monitoring bookings statewide.

State tourism liaison Marsha Wienert said there hasn't been an increase in cancellations on O'ahu, but there are some cancellations on other islands mostly because of cancelled flights on the Mainland.

Starwood Hotels & Resorts saw 100 more cancelations than normal yesterday overall for its 11 Hawai'i properties, said spokesman David Uchiyama.

Uchiyama also said the Hawai'i region overall saw about 100 fewer reservations booked yesterday than normal. The number of cancellations and slower booking pace isn't substantial, he said.

But he said feedback from the Mainland indicates that the way news of the earthquake "was communicated to North America made it appear that there was more substantial damage than there really was."

A Hyatt Regency Waikiki Resort & Spa spokesman said there were a few more cancellations than normal, but not a significant amount. The Hilton Hawaiian Village Beach Resort & Spa reported no increase in cancellations.

Visitors interviewed in Waikiki yesterday were happy business was back to normal today and were generally satisfied with how hotels handled the situation.

California residents Heidi and Glen Onetto walked down 24 flights of stairs at the Hilton Hawaiian Village Beach Resort & Spa with their 7-month-old daughter following Sunday's earthquake.

"I think the hotel did a good job making sure all of us were safe as much as they could," said Heidi Onetto, 39, adding that the hotel provided water. "The only thing, I was surprised that the electricity took so long to get back up. In California it's usually back up sooner."

New Zealand student Megan Barrett-Hamilton, 21, gave the Ohana Waikiki West a "nine out of 10." She said workers "all kept their calm and they were really friendly.

"They were really good," she said. "And when the lights came back on everybody was cheering. It was really cool."

Reach Lynda Arakawa at larakawa@honoluluadvertiser.com.