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The Honolulu Advertiser
Posted on: Sunday, January 6, 2008

SAVVY TRAVELER
Be alert to travel-scam tactics

By Irene Croft Jr.

Travel scams are bilking an unwary American public out of billions of dollars. And they aren't predicted to abate in 2008. Evermore sophisticated schemes are hatched each year with the sole purpose of separating you from your money. Crime data indicate that embarrassed victims rarely report their losses, and of those who do, few ever get their money back.

The perpetrators of these frauds are known as scam artists, criminals who ask their targets for money and get it — without a gun. They excel in promoting travel opportunities that seem too good to be true. And that very fact should raise an alarm, but often doesn't.

Among the most common travel scams are those carried out by boiler-room operations that use phone banks and/or direct mail to reel in victims. In the typical scenario, a winner is notified by phone or mail that he or she qualifies for a free or low-cost vacation package. The offer may be for airfare, accommodations or both, but it almost always requires you to act instantly by making a credit card deposit.

Sometimes, that's the last the lucky winner ever hears of the promised trip. Other times, scam victims are told they must pay additional fees, such as expensive Y-class air fares, or that their preferred travel dates are not available. Often, repeated delays and stall tactics prevent the winner from ever taking the trip. Other times, the fabulous resort turns out to be a timeshare property where unsuspecting guests are subjected to high-pressure sales techniques.

Travel is often offered as a prize in promotional schemes because it's so easily cloaked in deception. Scam artists hook their targets over the telephone. They deal with greed, their victims' desire to get something for practically nothing and their willingness to trust anyone who appears to take an interest in them.

Scam artists use purchased lists of leads — names, addresses and phone numbers that may have originated quite innocently with the completion of a survey, a contest entry, a drawing or other similar conduits of personal information. Your name is valuable, worth up to $10 to a boiler-room operator.

Unfortunately, creative but legitimate travel schemes have become so intertwined with illegal telemarketing scams that it's sometimes difficult for the public to distinguish them. Gray areas in legal promotions that are cause for skepticism and concern include inflated rates for hotel phone calls; airline ads for controlled-capacity fares that are virtually unavailable to consumers; hotel voucher programs that end up costing travelers as much or more than published rates; and ads from accredited travel agencies touting "free" air to a vacation destination. However irritating, these are examples of legal conduct. Bilking is not.

Be alert to the most common ploys and misleading sales tactics that are indicators of a fraudulent travel scheme:

  • Dialing for dollars: A postcard or letter arrives in the mail declaring you the winner of a trip or other prizes. For details on how to collect, you are urgently instructed to dial a 900 number. There's a hefty charge per minute for this call, of course, so you end up paying a significant sum to hear a drawn-out and worthless sales pitch.

    In variations on this scheme, your initial call may be to an 800 number that is answered by a recording instructing you to call a costly 900 number. Or, your phone may ring and you pick it up to hear a recording congratulating you and instructing you to dial a 900 number for details on your prize.

  • Recovery rooms: The same enterprising crooks who cheated you out of money in a previous travel scam call back, this time under the guise of being in the consumer protection business. They offer to help you recover your loss. For a fee, naturally.

  • Impressive presentations: Slick promotional packages, delivered to your door by private courier (thus avoiding possibility of prosecution under postal codes), touting the delights of the subject vacation. Solicitations may include brochures and videotapes and perhaps even the logos of well-known travel and entertainment companies. Everything appears to be legitimate. But once you pay your money, typically $100 to $500, you either never hear from the company again or are forced to keep paying additional fees to finally receive a trip that fails miserably to meet your expectations.

  • Fake travel clubs: A consumer pays a membership fee from $50 to $400 to receive a package that includes roundtrip air for one and lodging for two in Hawai'i, London or elsewhere. The scam: You must buy a high-priced roundtrip ticket for the second person from the fraudulent travel operation. Often, you end up paying two or three times what it would cost if you had purchased your own vacation package in advance through a reputable travel agency.

  • False fronts for timeshares: Especially prevalent in resort areas like Hawai'i and Mexico, these usually take the form of streetside kiosks calling themselves activities centers or tourist information booths. Their real purpose, however, is to lasso prospective timeshare buyers. You can't take advantage of the activities they advertise without first attending a sales presentation. Attendees will be encouraged to part with $10,000 to $20,000 for a so-called sound timeshare investment.

  • Fly-by-night travel suppliers: Collect your money and close up shop is this scam. Consumers should never do business, especially by cash or check, with unfamiliar companies for which references and reputations cannot be verified.

    For protection against travel fraud, throw away that enticing postcard and hang up on the caller who proclaims you a winner. Ignore that fantastic free trip offer which requires an immediate response and a deposit. Pass up the free breakfast or snorkeling excursion offered in exchange for a "brief" resort tour. And above all, never offer your credit card number to an unknown person who solicits you over the phone.

    Irene Croft Jr. of Kailua, Kona, is a travel writer and 40-year veteran globetrotter. Her column is published in this section every other week.