The state Insurance Division said it's received numerous complaints from the elderly about American Legacy Group Legal Plan and its administrator, Daniel Y. Doi.

The division has initiated a legal action against the firm and Doi for failing to provide legal services and refunds to some of its customers.

It said American Legacy and Doi made little or no effort to work with consumers who had complaints. The division has received eight consumer complaints against Doi's company, and the Better Business Bureau of Hawaii gave it an "F" rating.

The Insurance Division last week outlined the allegations against Doi in an order titled, "Statement of Charges, Notice of Intent to Impose Fines and Issue Cease and Desist." The order said Doi was issued a subpoena in December but failed to appear.

The state said anyone who believes they were treated unfairly by a prepaid or group legal plan should contact it at 586-2790.