Monday, February 19, 2001
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Many Americans say customer service is a thing of the past.

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Increasingly, Americans say, the customer service they receive ranges from rude, at best, to simply nonexistent. Businesses say a growing national economy that fosters an instant-gratification culture and a chronic shortage of quality workers has hindered efforts to cater to customers.

American Internet population hits 56 percent
The Internet was used by more than half of the U.S. adult population last year as some 16 million new users ventured online in the last six months, according to a study released Sunday.

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60 Seconds on Business
Great applicants lurk in cyberspace

Tthe total value of a company is linked to the quality of its managers, and because of the scarcity of management talent, employers must use new approaches to find top people. The Internet is one way.
Speed still telecom's biggest goal
The government still regulates communicatios, though some argue that innovation is slow. While Republicans are now in control, the aim remains to get services such as high-speed Internet access more quickly to consumers.
Gallup findings define ideal boss
It's easy to create a robust workplace, a dedicated work force and a rewarding climate in the office or factory, according to the Gallup Organization. Its plan is not much different from the nurturing nature of a good day-care center.
Page Posted On: Monday, February 19, 2001
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